privacy policy

Privacy Policy

We take your privacy very seriously. We are GDPR-compliant and implement multiple security methods to protect your privacy and our relationship with you.

Who we are

Our website address is: https://htss.gr. In this address, you will find everything you need to contact us (physical address, contact form, company information, etc.)

 

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

We collect only the data you provide, shown in each contact form. Especially for our newsletter, we use MailChimp. Their privacy policy can be found at this address.

Cookies

Cookies and similar tracking technologies, such as tags, scripts and beacons, are small pieces of code (referred to as cookies hereafter) that are stored on a device (computer, mobile phone, tablet etc) and enable a website can “personalize” itself to users by remembering information about the user’s visit to the website. We also use cookies within emails we may send.

Cookies are used to collect information, where available, about your device, your IP address, operating system and browser type and how you have interacted with our websites.

While cookies are used to identify users and devices, they only ever collect non-personal information such as IP addresses, device IDs. If the data cookies collect are ever merged with any other information with which you have provided us, such as email addresses, these are anonymised in such a way that identification to actual people is impossible.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

In order to use our site, you have to accept the usage of cookies. An informative banner pops at the site when you are first visiting us. Afterwards a cookie is also saved indicating your acceptance. This expires after a month.

Browser-level cookie controls

Most browsers allow you to manage cookie settings. These settings can usually be found in the ‘Settings’, ‘Options’ or ‘Preferences’ menu of your browser. The links below are provided to help you find the settings for some common browsers.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

In order to better understand your (our visitors) interests we use Google Analytics. The data we gather are aggregate (meaning we do not retain your own personal data) and/or generic (for example, IP or country, without personal information). The privacy policy of Google can be found at this address.

Also, by sharing contact through social media, you are subject to each media’s privacy policy which is out of our control.

Electronic Payments

We use Pireaus Bank and Paypal as a payments gates. Therefore, we do not collect your personal (i.e. card number, etc.) data.

When processing payments, some of your data will be passed to PayPal and Pireaus Bank, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy and Pireaus Bank Privacy Policy for more details.

Who we share your data with

We are not directly sharing your data with anyone. As already mentioned in “Contact forms” session, the list of our subscribers is retained at MailChimp which is a GDPR – compliant company.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website, we also store the information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

The information you provide when you subscribe to our newsletters is retained until you unsubscribe.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Our sites are hosted by Siteground, a GDPR-compliant hosting provider.

Contact information

For privacy-policy specific information, you may contact us at this address: info@htss.gr

Additional information

How we protect your data

Our site has SSL certificate and uses the safe HTTPS protocol for data transmission. The green lock shown in the browser proves that.

Also, we implement multiple levels of security including Firewalls, CDS, Anti-Spam, secure protocol, encryption, etc.

Although we do not collect sensitive information, we still take security very seriously.

What data breach procedures we have in place

We cooperate with Siteground and have 24h/day support in case something goes wrong. Their expertise guarantees that we will cope with any danger coming from malicious third parties.

What third parties we receive data from

We may receive aggregate data for statistical purposes from Google Analytics or other such tools in the future, but without sensitive information.

What automated decision making and/or profiling we do with user data

We use only aggregate data from Google. Their privacy policy can be found at this address.

What we collect and store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 5 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Very limited and specific members of our team have access to the information you provide us. Only the Administrator and the Shop Manager can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.