Masterflex® tubing pump systems are made to exact specifications using a proven process developed over more than 50 years. This is key to Cole-Parmer's promise to deliver solutions you trust.
Customer Input Before we create any Masterflex® tubing pump, we define the unique needs of our customers through product performance surveys, as well as input from use in actual applications. We then develop new products and features based on reliability, ease of use, and product function.
Concept During the concept stage, we consider all the factors vital in creating durable products that provide our customers with the best results possible. This is where we put our nearly 50 years of experience in developing more than 5,000 products to work. It's where we consider all the possibilities, including specific applications, product adaptability, and costs, as well as our requirements for safety, environmental needs, service, reliability, and noise specifications.
Engineering Once a product is conceptualized, proven procedures are defined and maintained to control and verify its design to ensure that specified requirements are met. Controls are put in place to ensure that the product is producible and results verifiable. The product is then designed using the latest technology, and its operation is verified through testing.
Prototype The results of our information gathering, product-concept development, and the application of our engineering expertise is the prototype Masterflex pump system. Once developed, thorough testing and refining of this working model ensure that the product will produce the result that we—and our customers— can rely on.
Testing On-time delivery of durable, trouble-free products with superior service are rights our customers deserve. Therefore, before any Masterflex pump hits the market it undergoes countless hours of testing to ensure that it performs to our high standards. Each product is scrutinized under actual application conditions to ensure that it meets specific requirements.
Production Our products are made in a facility certified to ISO 9001:2000 standards. Masterflex pumps meet U.S. and international standards, and we warrant the accuracy and integrity of every pump we sell.
Distribution An international company, Cole-Parmer distributes fluid handling products all over the world. Our distribution center uses the latest tracking systems to process thousands of products, so you can be assured of timely delivery— whether you order one pump or a hundred—across the street or around the world.
Customer/Application Services Our partnership with you doesn't end with the sale. We are available for follow-up, technical support, and service to ensure you are completely happy with your product. If you are not satisified, we'll fix the problem or replace the product. Also, our maintenance staff is available to quickly handle repairs and can help you identify replacement parts.
Finally, our expert Application Specialists can help you with product selection and maintenance, and offer you continuous support. Whether you are setting up a complicated system or just have a quick question, their advice is absolutely free.
Delivering Complete Solutions...
From Engineering to Manufacturing, Distribution to Applications Assistance.